Communication
By now, you have probably noticed that we are big on communication here at TDC. We aim to be upfront, provide you with information that you need in a timely manner and that is easily accessible. We try to respond to all inquiries within 72 hours and never leave a query unanswered.
In 2025, we started the transition to an email-reduced company to streamline our office productivity. We are continuing this effort in 2026. This means we will be sending out very few emails. We will continue to email only vital account information upon registering for classes in a new season (class confirmation & tuition fees). All other information will be relayed through our Parent Portal App and the parent BAND groups.
We encourage all of our families not to send us emails as we are not always engaged in our inbox. Please reach out using one of the options listed below instead.
BAND App
The BAND app is where we will be sending out/posting studio and academy specific information. You can visit the 'BAND App' page in the handbook to read how to join the BAND groups.
To communicate with us in the BAND groups, you can comment on posts or reach out via the private chat option in any of the groups you are in.
Parent Portal (Studio-pro)
You would have received a login email to your portal account after you registered for classes. If you need to reset or have forgotten the password just reach out to us via phone or text message and we can reset it for you.
Your parent portal is where you can do the following things:
- View your class schedule
- View your private lesson bokings
- View your dancer's attendance
- Submit class absences
- Order merchandise & uniform items
- Book workshops (offered throughout the year)
- Message us (only through the app - listed below)
We highly encourage you to download the software app onto your phone and set up your notifications to your liking. Should you miss a notification, the software will send you an email reminder to check your account.
Parent Portal Link (Webpage): dancestudio-pro.com/online/tdcdanceoz
Parent Portal App Link (Apple): https://apps.apple.com/us/app/dancestudio-pro-portal/id1618298488
Parent Portal App Link (Google Play): https://play.google.com/store/apps/details?id=com.dancestudiopro.parents&hl=en_US&gl=US&pli=1
We will send out information via the chat in your parent portal which you can view through the phone app. You can find any emails we have sent you by clicking on the 'messages' tab in the app or on the desktop version.
Phone & SMS
Please add these two numbers to your contacts so you can easily reach out to us with a phone call or text message.
0414 102 295 (Physical in-studio phone - please use this number if you are going to be late to pick up your child)
0483 922 815
We really do love connecting with our families on a human level so please give us a call when you need something or have questions.
In the infrequent case of urgent information (for example, unexpected class cancellations or emergency events), we will send an SMS and/or telephone to all families. So, for this reason, please make sure the mobile phone number you have provided to the studio is correct and up-to-date.
In Office
Want to chat with us face to face? We would love to see you visit our office during office hours as we adore connecting with our dance families in person! Our office is attended from 3:30-7:00 pm Monday-Friday and 9:00 am - 2:30 pm on Saturdays.
Google Classroom - the at home practice companion
Practice makes progress! Students who practice their dance skills outside of class progress quicker, feel improvement faster and enjoy their classes more. As for performing on stage, practice is very important for the student to feel confident and for them to enjoy their performance.
Having a well practised routine will ensure that the student can then focus on the performance aspect of their routine, smiling and expressing emotion whilst doing the choreography. Students who have practised their routine well, will have more confidence on stage and enjoy the performance more as they will be able to focus on what they are feeling as they dance and not just thinking about what step comes next.
Each student is an individual and will have difficulties with different styles or sections of dances and therefore practice time between students will vary. We suggest that each student should commit a minimum of 10 minutes a week per dance style. This could be 5 minutes a day or split up into a big practice on certain days. It does help if it's scheduled into their weekly activities calendars.
We provide a free at-home practice companion, which will include class videos of choreography and exercises as well as their routine music to use at home. Follow the steps located on the 'Google Classroom' page of the handbook to create an account and join your classes. For dancer's we suggest you download the app to the device they will be using and have access to it when wanting to practice. We find it's best if dancers have their own account so they can easily access practice materials when needed. Parents can also join the Google Classrooms to view videos and interact with the class group.
If you have any issues signing up or can't see any content, please come see us in the office with the device you are having problems with.
Skills Tracking
All of our skills classes including Acro have a certain set of skills that each dancer must complete before they move up to the next level. Skills are tracked in class on a skills sheet. Parents can view at any time their child's progress in those classes, just click on the link in the notes section of the dancer in your parent portal.
Dancers must also complete a minimum of 30 hours of a skills class before they can move to the next level.
Note: this only applies to Acro classes and Skills classes.
Acrobatic Arts - My Acro App
All of our acro dancers have complimentary access to the Acrobatic Arts My Acro App. We will share their current level of skills that they are working on. There are videos of each skill as well as technical points to be aware of. We find this is especially helpful for our younger dancers and their parents who want to know exactly what they "should" be practicing.
How to My Acro App
1. Go to your app store and search for My Acro App. (The icon is light blue and the developer is Acrobatic Arts)
2. Download it onto the device your child is going to use it on.
3. Bring that device to the studio and to the office or teacher. They will share the appropriate level with you.